Gynamed - Term & Condition

General Term and Conditions
Return Policy

Last Update: July 15, 2016 (Controlled Copy)

GYNAMED Ins. offers warranty to the original purchaser of its products that each standard Product bearing the GYNAMED Ins. name is free from defects in materials and workmanship for a period defines it as.

This warranty information may be modified from time to time by GYNAMED Ins. GYNAMED Ins. sole responsibility under all warranty shall be, either repair, replace or refurbish any instrument proving defective, free of charge.

Specific Product Warranties will be only based on manufacturing fault, duration Include as:

Surgical Instruments, Stainless Steel (Non Magnate), 1 Year
Surgical Instruments, Non-Stainless Steel, 1 Year
TC-Needle holders on wear and tear -- 1 Years
TC-Scissors on wear and tear -- 1 Years
Fiber Optic Cables -- 90 Days
Bipolar or Coated Instruments- 1 Year
Electrosurgical Unit (ESU) only- 6 Months
Light source Units, excluding lamps -- 1 Year
Sterile Containers and Trays (Excluding Accessories) – 2 year
Sterile Container Lid Gaskets ( Surgical Utensils) – 1 Year

All warranties for Products not listed above shall expire as of the Product sterilization/expiration date, or if none, one (1) year after the date of shipment of the Product by GYNAMED. If during the period of Warranty the Product proves defective due to improper materials or workmanship, GYNAMED will, without charge for labor or parts, repair or replace the Product or its defective parts.

REPAIR AND REFURBISHMENT WARRANTY

GYNAMED Ins. warrants that any repair or refurbishment service that it performs will be performed in a workmanlike manner, in accordance with industry standards. This warranty shall expire ninety (90) days following the completion of such service. The sole and exclusive remedy or a breach of this warranty shall be the re-performance of such service, at no charge to Buyer. Any surgical instrument which needs refurbishing or repair should be forwarded to: GYNAMED Ins.

RETURNED GOODS POLICY:

Product returns are subject to the following terms and conditions:

All returns are subject to the prior authorization of GYNAMED. To initiate a Product return, Buyer must notify the GYNAMED Sales Return Department.
RGR (Return Goods Request) Form. The RGR Form requires lot numbers, quantities and catalog numbers along with a specific reason for the return. Buyer will fill this form before proceeding.
GYNAMED Ins. Sales Representatives are not authorized to accept returns. Only items appearing on an approved RGR Form are acceptable for return and GYNAMED reserves the right to evaluate incoming Product returns prior to issuing any credit to Buyer. Unauthorized returns, returns of Non-Returnable Products and returns made without a completed RGR Form will be returned directly to Buyer and no credit shall be issued.
All other returns of Products must be made within 60 days of the date of invoice. Except for Products shipped in error, all returns are subject to a 25% handling/restocking charge.
The following Products are not eligible for return (“Non-Returnable Products”):
- Products that have deteriorated because of improper handling, abuse or other factors) Like improper way to sterile) beyond the control of GYNAMED Ins.
- Products that have been opened partly used or sterilized, or for which the labels or seals have been removed or tampered.
- Broken, damaged or opened cases. Resealed cartons are not eligible for return.
- Products that have been modified made or customized by or for Buyer to meet its
- Sterile Products or implants that have been opened, returned out of the original package, or returned within six (6) months of the sterile expiration date.
- Products that have been discontinued by GYNAMED Ins.
Returns made with respect to warranty claims shall be made in accordance with GYNAMED Ins. Product Warranty. Certain products are built to order and are subject to availability of raw materials. These products may require longer duration. The following items are non-returnable, other than for a manufacturing defect:
- Sterilized products
- Discontinued products
- Engraved instruments or instruments etched by hospital
- Instruments returned after sixty (60) days of invoice date
- Custom or modified items
- Silicone goods

WARRANTY CONDITIONS AND EXCLUSIONS

GYNAMED Ins. SOLE OBLIGATION AND BUYER’S SOLE AND EXCLUSIVE EMEDIES ARE AS SET FORTH IN THIS WARRANTY. EXCEPT AS EXPRESSLY PROVIDED HEREIN, GYNAMED MAKES NO WARRANTY OF ANY KIND, EXPRESSED OR MPLIED WITH RESPECT TO ANY PRODUCTS, PARTS, SERVICES OR REPAIRS PROVIDED BY GYNAMED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Products not bearing the GYNAMED name, but which are distributed by Gynamed, are not warranted by Gynamed, and Buyer must instead rely on the representations and warranties, if any, provided directly to Buyer by the manufacturer of such product. These warranties do not
extend to damage to Products resulting in whole or in part from the use of components, accessories, parts or supplies not furnished by Gynamed. No agent, employee or other representative of Gynamed has the right to modify or expand the warranties herein and no such modification or expansion should be relied upon by Buyer. These Warranties will be granted only when the original invoice or sales receipt (indicating the date of invoicing and product type) is presented together with the defective product. Gynamed reserves the right to refuse free-of-charge warranty service if the afore mentioned document cannot be presented or if the information contained in it is incomplete or illegible.
Buyer shall bear all transport costs and risk of loss or damage to returned goods while in transit.
These Warranties shall not apply if:

(i) any repairs, adaptations, adjustments, alterations, or other work has been performed on Product by Buyer or other persons other than work performed with
Gynamed written authorization and according to its approved
procedures; or
(ii) the alleged condition or defect is a result of abuse, negligence or misuse, including but not limited to

(a) forcible damage or overstressing,
(b) failure to use the Product in accordance with Gynamed instructions for use or if a Product is used for a purpose not indicated in its labeling or instruction manual,
(c) corrosion by chemicals such as, e.g., saline solution, during use,
(d) improper care and maintenance such as, e.g. using unsuitable disinfectant and cleansing agents, unsuitable disinfectant and cleansing methods, unsuitable care materials, unsatisfactory water quality and/or sterilization conditions, singleuse
items are re-sterilized,
(e) installation or use of the Product in a manner inconsistent with the technical or safety standards required under applicable laws,
(f) a Product or component thereof is modified or customized at Buyer’s request, damages resulting from accidents, lightning, water, fire, improper ventilation or any cause beyond the control of Gynamed; or
(g) defects of the systems into which the Product is incorporated.

General Term and Conditions Return Policy

General Term and Conditions
Return Policy